Claiming Procedure
Scope of Service:
Our services cater specifically to individuals who work or study abroad. By subscribing to our service, you gain access to a reliable and efficient system that covers emergency flight payments. Our scope of service includes:
Review Our packages:
Carefully go through our offered packages to understand the coverage details, limitations, and exclusions related to emergency flight bookings. Make sure your situation aligns with the criteria for a valid claim.
Contact us within 24 hrs:
Reach out to us as soon as there is a need to claim, preferably within 24hrs. You can find our contact information on our company’s website. Be prepared to provide your certificate provided upon registration and personal details for identification purposes.
Explain the Emergency Situation:
Clearly explain the emergencysituation. Provide details such as the date, time, reason for emergency travel, and any relevant documentation or evidence (e.g., medical reports, death certificate, hospital admission letters, etc.).
Submit the Claim:
Send your claim application along with the supporting documentation through our email.
Wait for Processing:
The claims process can take two working days, depending on the complexity of the claim and the workload of the insurance company. Be patient while we assess the claim and verify the information.
Cooperate with us:
If we require additional information about your claim, be prompt in providing the requested details. This will help expedite the process.
Review the Settlement Offer:
Once we review your claim, we will provide a settlement offer. Carefully review the offer to ensure it aligns with the package you subscribe for.
Acceptance or Appeal:
If you agree with the settlement offer, you can accept it, and the insurance company will proceed with the flight booking process. However, if you disagree with the offer, you may have the option to appeal the decision or negotiate further.
Receive Benefit:
Upon acceptance of the settlement offer, the insurance company will disburse the approved amount according to our policies and procedures. We will pay the emergency flight directly.
Complete Claim Forms:
Fill out the claim form we will provide. Ensure all the information you provide is accurate and complete to avoid delays in the claims process.
Remember to maintain open communication with the insurance company throughout the claims process, and if you encounter any issues or delays, don’t hesitate to follow up with them for updates.